Customer Service

Killer Apps for Contractors
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Killer Apps for Contractors

Here are six apps that you can load onto your smart phone that offer smarter... More

How to Find the Right Accountant
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How to Find the Right Accountant

Seven ways to avoid making a costly choice More

Less Talking, More Doing
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Less Talking, More Doing

Making decks safer is a better strategy for the deck building industry than... More

Deck Maintenance Programs
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Deck Maintenance Programs

After installing a tropical hardwood deck, a savvy deckbuilder should make... More

Creating a Customer Satisfaction Survey
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Creating a Customer Satisfaction Survey

Find out what your company is doing right, and fix what it's doing wrong More

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Earning Your Client's Trust

Orchestrate a series of contacts in which you meet or succeed the client's expectations More

Adding Curb Appeal and Function With a Deck
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Adding Curb Appeal and Function With a Deck

Balance what the customer wants with site and budget realities. More

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Focus on the Little Things to Keep Customers Happy

An Idaho deck builder discusses the importance of politeness, promptness, listening to the customer, and pointing out great features More

Meeting Change Head-On
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Meeting Change Head-On

Stay on top of market conditions and consumer trends. More

Designing Decks for Shade, Shelter, and Privacy
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Designing Decks for Shade, Shelter, and Privacy

Consider the site conditions and you may sell some upgrades that end up pleasing... More

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